Effective Date: 06/01/2025

Last Updated: 06/01/2025

At Lyceuma Eduventure Pvt. Ltd. (“Lyceuma,” “We,” “Us,” or “Our”), protecting your privacy is our top priority. 
This Privacy Policy explains how we collect, use, share, and protect your personal data when you use Lyceuma’s 
platform, including its website, products, and services (collectively referred to as “Lyceuma”).

This policy is designed to comply with global privacy standards, including the General Data Protection Regulation 
(GDPR), California Consumer Privacy Act (CCPA), and Personal Data Protection Act (PDPA). By accessing Lyceuma, 
you agree to this Privacy Policy. If you do not agree, please refrain from using Lyceuma.

 

1. Purpose of Collecting Your Information

We collect personal information to:
- Provide a seamless and personalized learning experience.
- Deliver courses, tutorials, and other educational content.
- Enhance platform functionality and improve user satisfaction.
- Communicate updates, offers, and account-related notifications.
- Ensure legal compliance and prevent fraud or unauthorized activity.

Our commitment to transparency ensures your data is handled responsibly.

 

2. Information We Collect

We collect the following types of information:

a. Personal Information:
- Name, email address, phone number, profile photo, and location.
- Identity verification documents (e.g., Aadhaar, Passport, Voter ID).
- Payment information, processed securely through third-party gateways.
- Login credentials, preferences, and feedback.

b. Automated Information:
- Device details, including IP address, browser type, and operating system.
- Usage data, such as pages visited, session duration, and interactions.
- Tracking technologies, including cookies and similar tools.

c. Cookies and Tracking Data:
- Cookies to enhance your experience, track usage, and provide personalized recommendations. See Section 3 for details.

 

3. Cookies Policy

Cookies are small text files stored on your device to improve your experience. 

Why We Use Cookies:
- Essential: For secure logins and navigation.
- Performance: To analyze and optimize platform usage.
- Personalization: To remember your preferences and enhance usability.
- Targeting: To deliver relevant advertisements and promotions.

Managing Cookies:
You can manage cookies through your browser settings. Disabling cookies may impact some features of Lyceuma.

 

4. How We Use Your Information

We use your personal data to:
- Deliver and personalize educational services.
- Improve our platform and analyze user behavior.
- Communicate updates, features, and promotions.
- Prevent fraud, ensure security, and comply with legal obligations.

 

5. Sharing and Disclosure of Data

We do not sell your personal data. However, we may share it with:
- **Service Providers**: For hosting, payment processing, analytics, and support.
- **Legal Authorities**: To comply with applicable laws or legal requests.
- **Business Transfers**: In the event of mergers, acquisitions, or restructuring.

All third-party data interactions are governed by confidentiality agreements.

 

6. Retention and Security

a. Retention:
We retain personal data as long as necessary to fulfill the purposes outlined in this policy or as required by law. 

b. Security:
We implement robust measures to protect your data, including:
- SSL encryption for data transmission.
- Access controls and encrypted storage for sensitive information.
- Regular monitoring and updates to address security risks.

 

7. Your Rights

You have the following rights, depending on your location:

a. GDPR (European Users):
- Access, correct, or delete personal data.
- Restrict or object to processing.
- Request data portability.
- Withdraw consent at any time.

b. CCPA (California Users):
- Know what personal data is collected and why.
- Request deletion of personal data.
- Opt out of data sharing.
- Non-discrimination for exercising rights.

c. PDPA (Indian Users):
- Access and correct personal data.
- Withdraw consent for specific purposes.

To exercise your rights, contact us at Namaste@lyceuma.com.

 

8. International Data Transfers

Your data may be processed in countries where Lyceuma operates. We ensure compliance with international data protection laws by implementing appropriate safeguards.

 

9. Community Features

When participating in forums, reviews, or public spaces on Lyceuma, exercise caution. Personal information shared in these spaces may be publicly accessible.

 

10. Updates to the Privacy Policy

We reserve the right to update this Privacy Policy periodically. Changes will be communicated via email or posted on our Website. Continued use of Lyceuma constitutes acceptance of these updates.

 

11. Contact Us

For any questions, concerns, or grievances, contact us at:

**Lyceuma Eduventure Pvt. Ltd.**  
**Address**:  
WorkFlo Hitex Bizness Square, 4th Floor, Unit No 405-411,  
Bizness Square, Jubilee Enclave, Madhapur, 
Hyderabad, Telangana - 500081.  
**Email**: Namaste@lyceuma.com  

We are committed to addressing your concerns promptly and transparently.

 

Effective Date: 06/01/2025

Last Updated: 06/01/2025

Welcome to Lyceuma! These Terms and Conditions ("Terms") govern your use of the website operated by Lyceuma Eduventure Pvt. Ltd. ("Lyceuma," "We," "Us," or "Our"), including any services, courses, or materials offered through the platform (collectively, the "Services"). By accessing or using the Services, you ("User" or "You") agree to comply with these Terms. If you do not agree to these Terms, please refrain from using the Services.

1. Definitions

Website: Refers to www.lyceuma.com and its subdomains.

Services: Includes online courses, live classes, study materials, and any other offerings provided by Lyceuma.

User: Any individual accessing the Website, whether or not registered.

Content: Refers to text, graphics, images, audio, video, software, and other materials made available by Lyceuma or its Users.

Member: Any individual registered on the Website, including students, teachers, or other participants.

Payment Method: Authorized payment mechanisms used by Users to purchase Services, including credit cards, debit cards, and online banking.

2. Eligibility

The Services are intended for individuals who are 18 years of age or older. If You are under 18, You may access the Services only with the consent and supervision of a parent or legal guardian. Lyceuma reserves the right to terminate accounts and refuse access to the Services if eligibility criteria are not met.

3. Registration and Account Responsibilities

Account Creation: Users may need to create an account to access certain Services. By registering, You agree to provide accurate, complete, and current information.

Account Security: You are solely responsible for maintaining the confidentiality of Your login credentials and for all activities conducted under Your account.

Account Termination: Lyceuma reserves the right to suspend or terminate Your account at any time if these Terms are violated or if fraudulent or illegal activity is detected.

4. Use of Services

Users must:

- Use the Services in compliance with all applicable laws and regulations.

- Not engage in activities that harm the integrity, security, or functionality of the Services.

Prohibited activities include but are not limited to:

- Copying, distributing, or modifying any part of the Services without written consent.

- Uploading harmful, illegal, or inappropriate content, including malware or defamatory material.

- Engaging in harassment, abuse, or disruptive behavior toward other Users.

5. Intellectual Property

All Content provided by Lyceuma, including courses, study materials, trademarks, and logos, are the intellectual property of Lyceuma or its licensors.

Users may access the Content solely for personal and non-commercial purposes.

Unauthorized reproduction, distribution, or use of Content may result in legal action and liability for damages.

6. Payments, Pricing, and Refunds

Pricing: Prices for Services are as listed on the Website and may be subject to change at Lyceuma's discretion.

Payments: Users must use authorized payment methods. Payment details are processed through secure third-party gateways; Lyceuma does not store credit card details.

Refund Policy: Payments made to Lyceuma are non-refundable, except in cases of technical errors or as explicitly stated in a specific Service agreement.

7. Privacy

Lyceuma’s collection and use of personal data are governed by our Privacy Policy. By using the Services, You consent to the processing of Your personal data as described therein.

8. Community Conduct

Users are required to ensure that their behavior within forums, live classes, and other interactive features complies with these Terms.

Lyceuma reserves the right to remove Users or content that violates community standards, including content that is inappropriate, offensive, or harmful.

9. Limitation of Liability

The Services are provided 'As Is' and 'As Available.' Lyceuma disclaims all warranties, whether express or implied, regarding the accuracy, reliability, or uninterrupted availability of the Services.

Lyceuma’s liability for damages arising from the use or inability to use the Services is limited to the amount paid by the User, if any, for accessing the Services.

Lyceuma is not responsible for third-party links, content, or actions accessed through the Website.

10. Indemnification

You agree to indemnify and hold harmless Lyceuma, its affiliates, employees, and agents from any claims, damages, or losses arising from:

- Your violation of these Terms.

- Your use of the Services.

- Any content You upload or share on the Website.

11. Modifications and Termination

Lyceuma reserves the right to modify these Terms at any time. Changes will be effective upon posting. Continued use of the Services constitutes acceptance of the revised Terms.

Lyceuma may suspend or terminate the Services or Your access at its sole discretion, with or without notice, for any reason, including violation of these Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

Disputes may be resolved through arbitration under the Arbitration and Conciliation Act, 1996. The arbitration seat shall be Hyderabad, and proceedings shall be conducted in English.

13. Miscellaneous

Force Majeure: Lyceuma shall not be held liable for delays or non-performance caused by events beyond its reasonable control, including acts of God, natural disasters, or technical failures.

Entire Agreement: These Terms constitute the entire agreement between You and Lyceuma regarding the Services.

Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

14. Contact Information

For questions or concerns about these Terms, please contact us:

Lyceuma Eduventure Pvt. Ltd.

Address: WorkFlo Hitex Bizness Square, 4th Floor, Unit No 405-411, Bizness Square, Jubilee Enclave, Madhapur, Hyderabad, Telangana - 500081.

Email: Namaste@lyceuma.com

Effective Date: 06/01/2025

Last Updated: 06/01/2025

At Lyceuma Eduventure Pvt. Ltd. (“Lyceuma,” “We,” “Us,” or “Our”), we value customer satisfaction and aim to provide transparent and fair practices regarding refunds and cancellations. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations may be processed for purchases made through our platform.

1. Scope

This policy applies to all products and services offered by Lyceuma, including but not limited to online courses, subscriptions, study materials, and other educational services purchased through our website.

2. Refund Policy

2.1 Non-Refundable Services

1. Payments made for courses, subscriptions, or study materials are non-refundable unless explicitly stated otherwise in this policy.

2. Refunds are not applicable for partially accessed or completed courses.

2.2 Eligible Refunds

Refunds may be granted in the following circumstances:

1. Technical Errors:

- Duplicate payments or processing errors.

- Inability to access the purchased services due to technical issues attributable to Lyceuma, provided the issue is reported within 7 days of purchase.

2. Misrepresentation:

- If the course or service content is materially different from its description on the platform.

2.3 Refund Exclusions

Refunds will not be provided for:

1. User errors, such as purchasing the wrong course or service.

2. Dissatisfaction with the course content unless it significantly deviates from its description.

3. Expired or completed services.

4. Trial periods, unless explicitly mentioned.

2.4 Refund Request Process

1. Users must submit refund requests within 7 days of the transaction date.

2. Requests must include:

- Transaction ID or receipt.

- Reason for the refund request.

- Supporting documentation (e.g., screenshots of errors).

3. Refund requests can be submitted via email at Namaste@lyceuma.com.

4. Refund requests will be reviewed within 7 business days. Approved refunds will be processed within 14 business days to the original payment method.

3. Cancellation Policy

3.1 Cancellation Requests

1. Users may cancel their purchase within 24 hours of the transaction if no part of the service has been accessed.

2. Cancellation requests must be submitted via email to Namaste@lyceuma.com with proof of purchase and the reason for cancellation.

3.2 Cancellation of Subscriptions

1. Users with recurring subscriptions may cancel at any time before the next billing cycle.

2. Cancellations will take effect at the end of the current billing cycle. No prorated refunds will be issued for partially used subscription periods.

3.3 Cancellations by Lyceuma

Lyceuma reserves the right to cancel any order or service due to:

1. Fraudulent activity.

2. Breach of the Terms and Conditions.

3. Operational or technical issues that prevent the fulfillment of the service.

4. Special Considerations

1. Lyceuma reserves the right to modify this Refund and Cancellation Policy at its sole discretion. Changes will be effective upon posting the updated policy on our website.

2. Refunds or cancellations may be denied in cases of fraudulent activity or misuse of the platform.

3. Lyceuma is not responsible for delays caused by banking institutions or payment gateways during refund processing.

5. Contact Information

For questions or concerns regarding this Refund and Cancellation Policy, please contact us:

Lyceuma Eduventure Pvt. Ltd.

Address: WorkFlo Hitex Bizness Square, 4th Floor, Unit No 405-411, Bizness Square, Jubilee Enclave, Madhapur, Hyderabad, Telangana - 500081.

Email: Namaste@lyceuma.com

Refund and Cancellation Policy

Effective Date: 06/01/2025
Last Updated: 06/01/2025

At Lyceuma Eduventure Pvt. Ltd. (“Lyceuma,” “We,” “Us,” or “Our”), we value customer satisfaction and aim to provide transparent and fair practices regarding refunds and cancellations. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations may be processed for purchases made through our platform.

1. Scope

This policy applies to all products and services offered by Lyceuma, including but not limited to online courses, subscriptions, study materials, and other educational services purchased through our website.

2. Refund Policy

2.1 Non-Refundable Services

1. Payments made for courses, subscriptions, or study materials are non-refundable unless explicitly stated otherwise in this policy.
2. Refunds are not applicable for partially accessed or completed courses.

2.2 Eligible Refunds

Refunds may be granted in the following circumstances:

1. Technical Errors: 
   • Duplicate payments or processing errors.
   • Inability to access the purchased services due to technical issues attributable to Lyceuma, provided the issue is reported within 7 days of purchase.
2. Misrepresentation: 
   • If the course or service content is materially different from its description on the platform.

2.3 Refund Exclusions

Refunds will not be provided for:

1. User errors, such as purchasing the wrong course or service.
2. Dissatisfaction with the course content unless it significantly deviates from its description.
3. Expired or completed services.
4. Trial periods, unless explicitly mentioned.

2.4 Refund Request Process

1. Users must submit refund requests within 7 days of the transaction date.
2. Requests must include: 
   • Transaction ID or receipt.
   • Reason for the refund request.
   • Supporting documentation (e.g., screenshots of errors).
3. Refund requests can be submitted via email at Namaste@lyceuma.com.
4. Refund requests will be reviewed within 7 business days. Approved refunds will be processed within 14 business days to the original payment method.

3. Cancellation Policy

3.1 Cancellation Requests

1. Users may cancel their purchase within 24 hours of the transaction if no part of the service has been accessed.
2. Cancellation requests must be submitted via email to Namaste@lyceuma.com with proof of purchase and the reason for cancellation.

3.2 Cancellation of Subscriptions

1. Users with recurring subscriptions may cancel at any time before the next billing cycle.
2. Cancellations will take effect at the end of the current billing cycle. No prorated refunds will be issued for partially used subscription periods.

3.3 Cancellations by Lyceuma

Lyceuma reserves the right to cancel any order or service due to:

1. Fraudulent activity.
2. Breach of the Terms and Conditions.
3. Operational or technical issues that prevent the fulfilment of the service.

4. Special Considerations

1. Lyceuma reserves the right to modify this Refund and Cancellation Policy at its sole discretion. Changes will be effective upon posting the updated policy on our website.
2. Refunds or cancellations may be denied in cases of fraudulent activity or misuse of the platform.
3. Lyceuma is not responsible for delays caused by banking institutions or payment gateways during refund processing.

5. Contact Information

For questions or concerns regarding this Refund and Cancellation Policy, please contact us:

Lyceuma Eduventure Pvt. Ltd.
Address: WorkFlo Hitex Bizness Square, 4th Floor, Unit No 405-411, Bizness Square, Jubilee Enclave, Madhapur, Hyderabad, Telangana - 500081.
Email: Namaste@lyceuma.com

By purchasing our services, You acknowledge that You have read, understood, and agree to be bound by this Refund and Cancellation Policy.

Lyceuma Data Deletion Policy

At Lyceuma, we prioritize your data privacy and security. This Data Deletion Policy outlines the procedures and conditions under which user data will be deleted from our systems.

1. Scope

This policy applies to all personal data collected, processed, and stored by Lyceuma, including but not limited to user profiles, activity logs, and communication data.

2. User-Initiated Data Deletion

Users have the right to request deletion of their data at any time. To initiate a data deletion request, users must:

1. Log in to their account.

2. Navigate to the Account Settings section.

3. Select the Delete My Account option.

4. Confirm the request by providing authentication details as prompted.

Upon successful submission, the data deletion process will commence, as described in Section 4.

3. Automatic Data Deletion

Inactive accounts may be subject to deletion after a specified period, as outlined in our Terms of Service. Users will receive prior notification via email before such actions are taken.

4. Deletion Process

• Upon receiving a valid deletion request, Lyceuma will remove all user-associated personal data from active databases within 30 days.

• Backups and archived data will be purged within 90 days, subject to legal and regulatory requirements.

• Data retained for legal, contractual, or compliance reasons will be stored securely and deleted as soon as no longer required.

5. Exclusions

Certain data may not be deleted to comply with legal obligations, enforce agreements, or resolve disputes. Users will be informed if any part of their data falls under these exceptions.

6. Third-Party Data Processors

If user data has been shared with third-party processors, Lyceuma will ensure deletion requests are communicated and acted upon in accordance with applicable laws and agreements.

7. Contact Information

For questions or concerns about this policy, please contact our support team at namaste@lyceuma.com.

8. Updates to This Policy

Lyceuma reserves the right to update this policy as needed. Users will be notified of any significant changes.