Cancellation & Refund Policy

Effective Date: 06/01/2025                                                                                                                                                                                                                       Last Updated: 06/01/2025

At Lyceuma Eduventure Pvt. Ltd. (“Lyceuma,” “We,” “Us,” or “Our”), we value customer satisfaction and aim to provide transparent and fair practices regarding refunds and cancellations. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations may be processed for purchases made through our platform.

1. Scope

This policy applies to all products and services offered by Lyceuma, including but not limited to online courses, subscriptions, study materials, and other educational services purchased through our website.

2. Refund Policy

2.1 Non-Refundable Services

1. Payments made for courses, subscriptions, or study materials are non-refundable unless explicitly stated otherwise in this policy.

2. Refunds are not applicable for partially accessed or completed courses.

2.2 Eligible Refunds

Refunds may be granted in the following circumstances:

1. Technical Errors:

- Duplicate payments or processing errors.

- Inability to access the purchased services due to technical issues attributable to Lyceuma, provided the issue is reported within 7 days of purchase.

2. Misrepresentation:

- If the course or service content is materially different from its description on the platform.

2.3 Refund Exclusions

Refunds will not be provided for:

1. User errors, such as purchasing the wrong course or service.

2. Dissatisfaction with the course content unless it significantly deviates from its description.

3. Expired or completed services.

4. Trial periods, unless explicitly mentioned.

2.4 Refund Request Process

1. Users must submit refund requests within 7 days of the transaction date.

2. Requests must include:

- Transaction ID or receipt.

- Reason for the refund request.

- Supporting documentation (e.g., screenshots of errors).

3. Refund requests can be submitted via email at Namaste@lyceuma.com.

4. Refund requests will be reviewed within 7 business days. Approved refunds will be processed within 14 business days to the original payment method.

3. Cancellation Policy

3.1 Cancellation Requests

1. Users may cancel their purchase within 24 hours of the transaction if no part of the service has been accessed.

2. Cancellation requests must be submitted via email to Namaste@lyceuma.com with proof of purchase and the reason for cancellation.

3.2 Cancellation of Subscriptions

1. Users with recurring subscriptions may cancel at any time before the next billing cycle.

2. Cancellations will take effect at the end of the current billing cycle. No prorated refunds will be issued for partially used subscription periods.

3.3 Cancellations by Lyceuma

Lyceuma reserves the right to cancel any order or service due to:

1. Fraudulent activity.

2. Breach of the Terms and Conditions.

3. Operational or technical issues that prevent the fulfillment of the service.

4. Special Considerations

1. Lyceuma reserves the right to modify this Refund and Cancellation Policy at its sole discretion. Changes will be effective upon posting the updated policy on our website.

2. Refunds or cancellations may be denied in cases of fraudulent activity or misuse of the platform.

3. Lyceuma is not responsible for delays caused by banking institutions or payment gateways during refund processing.

5. Contact Information

For questions or concerns regarding this Refund and Cancellation Policy, please contact us:

LYCEUMA EDUVENTURE PRIVATE LIMITED
Nexus Business Center,
Plot no. 802 & 803, Mega Hills,
Madhapur, Hyderabad - 500081

Email: Namaste@lyceuma.com

By purchasing our services, You acknowledge that You have read, understood, and agree to be bound by this Refund and Cancellation Policy.